Question 1

Q: What hours is the North Pole Experience open?

Accepted Answer

We will be open every Friday, Saturday and Sunday from 6:30-9:30pm until January 4th.

Weather permitting of course.

Please keep an eye on this webpage and social media for updates relating to hours of operation or if we need to adjust the hours based on weather.

Note: We are not open on Christmas or Christmas Eve as we will be spending that time with family and friends.  Apologies.

Question 2

Q: Is the North Pole Experience accessible for individuals with mobility impairments or those who use wheelchairs?

Accepted Answer

A: Yes, North Pole Experience is fully wheelchair accessible. We have taken careful measures to ensure that our interactive holiday light display is enjoyable for everyone. Our venue meets the necessary space requirements and is designed with no stairs or steep inclines, making it easy for individuals with mobility impairments or those using wheelchairs to navigate comfortably. We are committed to providing an inclusive and magical experience for all members of our community.

Question 3

Q: Is there an admission fee to attend the North Pole Experience?

Accepted Answer

A: The North Pole Experience is a magical, interactive holiday light display that our community takes great pride in. We are delighted to inform you that admission is completely free of charge. We believe in bringing joy and holiday spirit to everyone, regardless of their financial situation, so there is no admission fee. Families and individuals from all walks of life are welcome to join us and create lasting memories at no cost. Enjoy the wonder and enchantment of the season without worrying about any fees—our gift to the community!

Question 4

Q: Are all ages allowed to visit the North Pole Experience, and what precautions should parents take?

Accepted Answer

A: Yes, children are welcome at the North Pole Experience, and we encourage families to attend and enjoy our interactive holiday light display. However, it is important to note that while all ages are invited, parents and guardians should closely supervise young children. Some parts of the display are delicate and can be easily broken. Ensuring that children stay with adults at all times will help maintain the integrity of the display and allow everyone to have a joyful and safe visit.

Question 5

Q: What can visitors expect during their tour at the North Pole Experience?

Accepted Answer

A: At the North Pole Experience, visitors can look forward to an immersive holiday light display that is much more than just a visual treat. Unlike typical drive-through displays, our event is designed as a walking tour, encouraging guests to fully engage with the festive atmosphere. During the tour, participants will navigate a beautifully decorated winter wonderland on foot, fully immersing themselves in the holiday spirit. One of the highlights of our experience is an interactive scavenger hunt that guides you through the various sections of the display, making it a fun and engaging activity for all ages. This hands-on, interactive approach ensures that every visit to the North Pole Experience is magical, memorable, and distinctly different from any other holiday light display.

Question 6

Q: What are the parking options for the North Pole Experience event?

Accepted Answer

A: Parking for the North Pole Experience has been graciously donated by Oakstead Elementary, providing a convenient and easily accessible location for visitors. The parking area is just a short walk from our interactive holiday light display, ensuring a seamless and enjoyable experience for all attendees. When you arrive, please follow the signs to the designated parking area at Oakstead Elementary, and you can walk straight down Ballastone drive to the display. We aim to make your visit as delightful and hassle-free as possible.

Please note the school parking lot gates close promptly at 9:30pm, please ensure all vehicles have been removed by that time.
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Question 7

Q: Can we bring our dog to the North Pole Experience event?

Accepted Answer

A: Yes, the North Pole Experience is a dog-friendly event! We warmly welcome your four-legged family members to join in the holiday fun. However, please be aware that there will be many people and children in close proximity during the event. To ensure a pleasant and safe experience for everyone, it is important that your dog is well-behaved and comfortable around people and other pets. We recommend keeping your dog on a leash at all times and bringing any necessary supplies, such as water and waste bags. With these precautions, your furry friend can also enjoy the magical atmosphere of our interactive holiday light display!

Please just ask yourself - while we are dog friendly, is your dog people friendly

Question 8

Q: Are strollers allowed at the North Pole Experience?

Accepted Answer

A: Yes, strollers are allowed at the North Pole Experience! We understand that visiting with young children often requires bringing along a stroller, and we've ensured that there's plenty of room for you to comfortably wheel it around our interactive holiday light display. If at any point you prefer to temporarily store your stroller, many have chosen to set it at the end of our driveway. This way, you can fully enjoy the festive atmosphere without any hassle.

Closed for the season!